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H10 Privacy Policy

H10 Privacy Policy

Welcome to H10 Australia!

By using the website located at ("the Website"), you agree to the Privacy Policy ("Policy") of Virtual Loyalty Pty Ltd (trading as H10 Australia). If you do not agree to the Policy, please do not use the Websites. VL (trading as H10 Australia) reviews the Policy periodically and reserves the right, at its discretion, to modify or remove portions of this Policy at any time. You should review this page periodically so that you are updated on any changes to the Policy.

This Policy has been created in order to disclose the information gathering and dissemination practices for the Website, This Policy is in addition to the Rules governing the Website and should be read in conjunction with these rules.

Questions or comments regarding this Policy should be directed in the first instance to us at H10 by emailing us at the following address:


Virtual Loyalty t/as H10 takes your electronic privacy seriously. There are two kinds of information that we obtain about you on the Websites:

Aggregate Information:
Aggregate Information is anonymous data, that we use to analyse trends, administer the Websites, diagnose problems on the Website's servers, track user's movement, gather broad demographic information for aggregate use and to help improve the quality of the web pages on the Website. It may be your domain name or your IP address. This information is not connected by us with Personally Identifiable Information.

Personally Identifiable Information:
Personally Identifiable Information is any information that personally identifies you. When you become a Website member with VL, we may ask you for personal details including name, post code, residential address, email address. Most of this information is for admin purposes only such as goods deliveries etc We DO NOT request, collect or store Credit card details. CC transactions are catered for by PayPal.


We WILL NOT disseminate any Personally Identifiable Information about you for any other purpose without your consent, unless:

It is required or authorised by law.
To provide you with a service which you have requested.
To implement our terms of service.
To protect our rights or property or those of any Website user, or any member of the public.

We may retain the content of any email that you send to us. Any personally identifiable information contained within those emails, including your email address, will only be used or disclosed in the ways set out in this Policy.


If you've given us personally identifiable information in the past and then have second thoughts or want to update it, here are your choices:
Visit and delete, change or update your personal details.
Contact H10 Customer Service as below

Mail to:
H10 Customer Service Manager
15 Bligh Place
Lake Cathie
NSW 2445


email at

Although it is not always possible to remove or modify information in the databases, we will make reasonable efforts to do so. If you've given us information for third parties (as we mentioned above) and we've already passed it on, we cannot delete or change the information.


A cookie is a piece of data stored on your hard drive containing information about your computer. The use of cookies on websites is a common industry standard. Cookies act as unique identifiers, used to distinguish between different members. They can enable us to track and target your interests to enhance your experience on our site. For instance, by setting a cookie on the Website, you would not have to log in a password more than once, thereby saving time while on our site. The Websites use cookies to allow access to members only sections. If a user rejects the cookie, he/she may still use the Website. The only drawback to this is that they may not have access to members only areas of the site. We may use cookies when we conduct voting polls, surveys, and contests to limit multiple responses and registrations.

We will never use cookies to retrieve information from your computer that was not originally sent by us to you in a cookie. We do not associate information obtained from cookies with Personally Identifiable Information. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. You can also delete cookies from your hard drive at any time. However, it is possible that some parts of the site, such as the shop, will not function properly if you reject or delete cookies.


Spamming is sending mass unsolicited emails. We do not condone or use the use of Spamming in any form. We only ever use 'opt-in' permission to send email messages


H10 has taken reasonable precautions to protect the security of your Personally Identifiable Information which it collects on the Website. These include protection of passwords using industry standard encryption, provisions to preserve the security of the information in our own systems and to prevent unauthorised access, modification, use or disclosure, and back-up systems to prevent accidental or malicious loss of data. Unfortunately, there's always a risk involved in sending information through any channel over the Internet and you send information over the Internet entirely at your own risk.

To the extent permitted by law, we will not be responsible for any unauthorised access or use of this information. When you register on the Websites you will create a user name and password. You can play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Website. If you suspect that someone has your user name and password and you don't want them to have it, please let us know or change them immediately. You can change or reset your password online through the web site. A few of our employees and contractors will have access to your personal information to a level that is necessary to enable them to perform their jobs. They are obliged to respect the confidentiality of any personal information held by us.

We DO NOT keep ANY credit card details in our database or office. We use PayPal secure services to transact CC transactions.


This Website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policies of each and every web site that collects personally identifiable information. This privacy policy applies solely to information collected by this Website.


If we decide to change our privacy policy, we will post those changes on the Website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.


If you are interested in obtaining additional information of privacy, you can visit the Australian Federal Privacy Commissioner's website at

February 2016

(c) Copyright 2016, Virtual Loyalty Pty Ltd trading as H10 Australia.

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